Last Updated: January 1, 2026
Your satisfaction is our priority. Every VisiFlora purchase is protected by our 60-day money-back guarantee, giving you ample time to experience the product with complete confidence.
If you are not completely satisfied with VisiFlora for any reason, you may return the product within 60 days of your original purchase date for a full refund of the purchase price. This guarantee applies to all package options, including opened and partially used bottles.
To initiate a return, please contact our customer support team at support@visiflora.com with your order number and the reason for your return. Our team will provide you with return shipping instructions and process your refund promptly upon receiving the returned product.
Refunds are processed within 5 to 7 business days after we receive the returned product. The refund will be credited to your original method of payment. Please note that it may take an additional 5 to 10 business days for the refund to appear on your statement, depending on your financial institution.
Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is received. VisiFlora is not responsible for returns lost in transit without tracking information.
This refund policy applies only to products purchased directly through our official website. Products purchased through unauthorized third-party sellers are not eligible for our guarantee. We reserve the right to limit or deny refund requests that appear to abuse this policy.
For refund-related questions, please reach out to support@visiflora.com. Our team is available Monday through Friday, 9:00 AM to 5:00 PM EST.